Shortages must be reported within 24 hours of receiving goods. If there is a shortage call us so we can deal with it promptly. If the package has any other type of tape or appears to have been opened and re-sealed check for shortages or damage. If there is, call the shipping company (DHL, Greyhound, UPS, etc). Regardless, you must hold all contents (shipping materials included) and cartons for inspection.
Damaged goods must be reported within 24 hours of receipt of goods. Our shipping employees are absolute professionals in correctly packaging orders and have done everything possible to properly package your shipment. We, however, do not have any control over the carrier's handling of the merchandise. If you receive a package that has obvious damage on the outside of the package and you find damaged parts, keep all of the boxes and packaging material we provided and report the damage to the carrier. Do not call us to resolve this matter as it must be handled by the claim agent of the carrier. He/she must verify exactly how we packaged it, increasing your chance of receiving a fast fair replacement. Without the box and ALL of the packaging material we used, you may not receive any replacement or reimbursement.
Minimum order is $10.00. Excluding Shipping and COD charges. Place phone orders between 8:00 am and 5:30 pm MST Monday to Friday, 10:00 am to 1:00 pm Saturday. When ordering, please have part numbers, description and prices. If you are paying by credit card, please have card number and valid expiry date ready. All orders are shipped from warehouse within 48 hours unless the item(s) have been back ordered.
Merchandise is warranted against defects of material and workmanship under normal use and service when properly installed. Should any problem arise which appears to be the fault of the product, please contact us immediately and a Return Authorization will be issued for inspection of the product. Whenever, in the sole opinion of Super-Bee, an adjustment should be made, will do so. This does not include costs incurred for shop labor, towing, lodging and any other consequential cost or damage. this is expressly in lieu of any warranties expressed or implied. Check Provincial and Local Laws on some products.
How do I claim a warranty issue on an item?
A: Any SBx Parts products that are found to be defective in either material or craftsmanship will be covered under our Warranty as stated below. Lighting items that require electrical 12-volt power during operation are covered for a period of 90 days following the original purchase date. All warranty claims must be accompanied by a Return Goods Authorization issued by Super-Bee Truck Accessories Ltd. & the original proof of purchase (a customers first & last name along with their order # must be legible on the proof of purchase documentation). To initiate this process, this information must be sent via email to email@example.com
If any SBx Parts product proves to be defective within the warranty period, at our discretion we will repair it or replace it with the same or similar product at no cost to you.
I bought a SBx Parts product, but I don't want it. What are my options?
A: If you purchased a product from sbxparts.com or Super-Bee Truck Accessories Ltd and decide to return it for any reason other than the item being defective, you may do so within 30 days from the date the product was delivered to you; however, there will be a 30% restocking fee associated with your return. This is assuming the packaging has not been opened & the original box is in new condition. If the package has been opened or the box is damaged, we cannot accept it back.
If you are returning a new item
All return items must be accompanied by a Return Goods Authorization issued by Super-Bee Truck Accessories Ltd. & the original proof of purchase (a customers first & last name along with their order # must be legible on the proof of purchase documentation). To initiate this process, this information must be sent via email to firstname.lastname@example.org
We will then either exchange the item for you for another item of equal or lesser value or we will credit back your credit card or PayPal account less the shipping cost and the 30% restocking fee. The 30% restocking fee is based on the net value of the item being returned after all discounts have been taken into account.
Where do we ship to & how much will it cost?
A: We ship anywhere in Canada. All orders that are to be delivered within Canada.
What happens if an item is damaged in shipping?
A: If your product was damaged during shipping, you must contact the Carrier within 48 hours of receiving the product. At that time you will need to file a damage claim with the Carrier and NOT with us. You will be provided a claim number & a tracking number which you must supply to us via email along with a brief description of the problem you had. The email address you should use is: email@example.com. After we receive confirmation of the damage claim we will send you out a replacement item at no additional cost.